How to make purchases in the Islagrande.com store?
Orders and payments are made online through a simple and intuitive checkout process:
- Register with the requested information on the corresponding form.
- Fill out your address book.
- Add the products you wish to purchase to your shopping cart.
- Make the payment, completing the required information.
What are the delivery methods, times, and rates?
Some products are delivered to the recipient's address, while others must be picked up at the corresponding warehouse. Please note that a single order can be split into multiple deliveries.
Delivery time is three (3) to five (5) business days, once the order is approved.
Please note that the total shipping cost is detailed in the checkout process. The recipient is not charged anything additional upon delivery.
What payment methods are accepted in the store?
Various international payment methods are accepted, including Visa and MasterCard credit/debit cards, among other authorized payment methods available on the market.
How can I purchase in the store if my card or bank account is in a currency other than the euro?
All products listed in the store display prices in euros. If the card you use for your purchase is not in EUR, the card issuing bank will apply the corresponding exchange rate at the time of the transaction.
Why is my credit card being declined?
Credit card payments can be declined for several reasons:
- The information provided during the checkout process does not match your card information. A simple typo in one of the fields can result in the transaction being declined.
- You haven't activated the security code: Some credit cards, to protect you from online fraud, require an additional security code that you must enter to confirm payment. This code is provided by your bank.
- Your card may have run out of sufficient funds to pay for your purchase. Pay special attention if your account is denominated in a currency other than the euro, due to currency conversion issues.
- The amount of your purchase order may have exceeded the daily/monthly transaction limit set by your bank for the card.
- Your card may have expired.
- If your order is rejected, you should check if your bank sends you a notification. Often, this happens, and you should simply contact your bank to approve the transaction and then try purchasing again.
It's important that you contact your bank to confirm that there are no holds on your account that would prevent us from charging your card. Make sure the billing address specified on your purchase order matches the one registered with the card-issuing bank.
If you believe the cause isn't one of the aforementioned issues, please contact Customer Service at ayuda@omnimarketplace.ca or contact us on the store's WhatsApp at +1 416-909-9925.